Guidelines for phone calls and internet conversations

Some members of our community may not have friends and family nearby or might struggle with technology so it is important that they feel there are people locally that care and available chat.

If you feel you or the residents you are speaking to are not coping, it is important to talk with a health professional. For support with grief, anxiety, distress or mental wellbeing, you or the person you are talking to can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor.

Some people maybe be feeling anxious about rumours they have heard or worried about the latest statistics in the media so we can direct them to legitimate resources page for more information (see our links and resources page).

There will be some residents that just want someone to talk to, so it is important to have patience and sympathy for their situation. If you feel the person might need additional help please advice the Control Centre.

Remember your own health and wellbeing

Please remember that your own personal health and wellbeing is our top priority. If at any stage you feel that you need to take a break from the role please chat to us and we can rearrange the task or cover for you while you look after your own health and wellbeing.

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